Privacy Policy
How LeadNexa Pro handles enquiry details, communication records, cookie preferences and client information submitted through leadnexa.pro.
Last updated: 12 May 2026
1. Who we are
LeadNexa Pro is an antique clock restoration atelier based at 18 Jalan Sin Chew Kee, Bukit Bintang, Kuala Lumpur 50150, Malaysia. You can contact us at hello@leadnexa.pro or +60 3 9212 4688.
2. Information we collect
When you contact us, request an assessment or discuss a timepiece, we may collect your name, email address, telephone number, location, clock type, preferred appointment timing, photographs you choose to provide and notes about the object’s condition or history.
3. How we use information
- To respond to restoration enquiries and appointment requests.
- To advise whether workshop intake, collection or a home visit is appropriate.
- To prepare estimates, inspection notes, restoration records and aftercare guidance.
- To manage client communication, scheduling, billing and service administration.
4. Cookies and local storage
The website stores your cookie preference in local storage so the banner does not reappear on every page. Optional analytics, map embeds or third-party tools should only be activated after appropriate consent where required.
5. Legal basis and retention
We handle enquiry information to take steps requested by you before a service arrangement, to perform agreed restoration services and for legitimate business administration. Records are retained only for as long as reasonably needed for communication, restoration history, accounting, warranty support and legal obligations.
6. Sharing
We do not sell personal information. Limited information may be shared with trusted service providers who support hosting, email, scheduling, accounting, secure storage, delivery or specialist part sourcing where necessary for the service.
7. Your choices
You may request access, correction or deletion of personal information by contacting us. Some details may need to be retained for legal, accounting, warranty or dispute-resolution reasons.
8. Security
We use reasonable administrative and technical measures to protect enquiry information, including secure hosting, HTTPS and restricted access to communication records.
9. Updates
We may update this policy as services, tools or legal requirements change. The latest version remains available on this page.